TERMS AND CONDITIONS

Exchanges and Returns

Expectations Salon & Spa wants you to be happy with the products that you purchased. We want to know if you are not happy with a product that you purchased at Expectations Salon & Spa. You must return the unwanted product within two weeks of the original purchase date. Within the two week time frame, any products that are unopened and unused will be accepted with no questions. All refunds are only for store credit.

Service Do-Overs

Our stylists at Expectations Salon & Spa want to make sure that you are happy with your services. If you are not happy with a service, we welcome you to come back for a do-over. Clients can request a do-over within ten days. If you request a do-over after the ten day time period, then you may get a partial charge for the service(s). We recommend that you see the same stylist so they can learn from the problem and correct it. If you do not wish to see the same stylist, we can schedule an appointment with a different stylist.

Gratuity

We appreciate gratuities for exceptional service. This can be done at the front desk through cash or can be added onto the credit card transaction. Gratuities are not included on gift cards.

Reminder Calls, Text and Emails

Please note that this is a COURTESY. It is the guest’s responsibility to know when the appointment is scheduled for. In the event that we leave a message, text or email and are not able to reach you, it is not the salons responsibility and fees may apply as stated in our cancellation policy. Please respond and confirm our text and emails.

Cancellation and No-Show Policy

We require 24-hour cancellation notice to cancel or reschedule your appointment. The 24-hours gives us time to fill your appointment slot. We understand that situations arise in which you may need to cancel your appointment. We respectfully ask that you provide notice to fill your appointment time by another customer, your time is valuable and ours is too.

Please note that you will be charged 50% of your next appointment if you have cancelled less than 24-hours and for all no shows. This fee will be needed to be paid when you call to reschedule.